Showing posts with label airport. Show all posts
Showing posts with label airport. Show all posts

Monday, November 7, 2016

Review - CSIA Mumbai International Airport

Architecturally - CSIA is impressive - but - merely having a good structure is not enough - the Airport Staff and "Systems/Processes" must match the grand architecture.

My recent experience at CSIA on arrival from overseas:

1. WiFi was not working

2. Huge unmanaged crowd of passengers in immigration and baggage area resulting in confusion and chaos.
Airport Staff were conspicuous by their absence and there was no one to manage and guide the passengers.

3. There was no Airport Staff in Exit Area to help passengers find transportation etc.

I have had similar experience during previous arrivals/departures - airport staff seem indifferent to passengers. On some ocassions - I have seen that help-desks were unmanned.

In most international airports - Airport Staff are present everywhere to assist passengers and they are efficient, courteous and helpful.

I remember - in Auckland - an Airport Employee personally escorted me to the Taxi Stand - he got me a Taxi - helped me with my luggage - and ensured I was seated and Taxi driver understood where I wanted to go.

CSIA needs to motivate their employees and train them in "Soft Skills" so that Airport Staff gives better customer service to passengers.
Merely having magnificent structures is not enough. CSIA needs to improve management processes and motivation of Airport Staff.

I am writing this as constructive feedback since I feel that implementing "soft" human resource customer services are more important than constructing impressive "hard" structures and grand buildings.

Wednesday, January 21, 2015

PUNE METRO - A Case of “Biting” Off More Than You Can “Chew”?

I wrote this post in June 2012, when the Pune Metro was approved/announced.

In typical laid-back “Puneri” style  nothing much has happened since then.

However, there are some murmurs in the media about a difference of opinion about the Pune Metro – should it be elevated – or should it be underground?

I suggest a third option – why not scrap the Pune Metro metro – and if the powers-that-be are hell bent on building a metro in Pune  why not have the Metro on a “ring route?

I wrote this more than two and half years ago, in June 2012  and it holds good even today  since, like I said above  nothing much has happened since then.

So, here is the post once again as food for thought. 

PUNE METRO
A CASE OF “BITING” OFF MORE THAN YOU CAN CHEW ?
Ramblings of a Retired Mind
By 
VIKRAM KARVE


Pune was once a lovely city – a salubrious pensioner’s paradise with a laid back culture. 

Pune had a distinct charm – both parts of it – the “city” which was the Oxford of the East and the cantonment or “camp” – verdant, spacious, well-laid out.

I don’t know why the powers-that-be are hell bent on ruining the charm of Pune. 


First they “industrialized” Pune.

Then they made it an “IT Hub”  and an “Auto Cluster”.

Now they think they can make it a “metro” by building a metro (pun intended).  

Try as you may, it is difficult to suddenly change the culture of a place – especially Pune’s laid back culture. 


It seems the planners haven’t learnt their lessons from past infrastructure debacles and those who don’t learn from history are condemned to repeat it.

Let’s take a few examples.

The ambitious BRTS (Bus Rapid Transport System) is an unmitigated disaster. 


This grand public transportation project was supposed to be a panacea for transportation ills which would solve Pune’s transport and traffic problems and be a boon for commuters. 

More than 10 years have passed, the BRTS is still incomplete, and has proved to be a massive failure with huge amount of public money gone down the drain. 

Further, the PMPML Bus System which operates the BRTS is so inefficient that public transport has become a curse for commuters – a bane rather than a boon. 

Someone said that the BRTS is successful in Ahmedabad 
 but then Pune is not Ahmedabad.

Likewise the Metro Railway may have been successful in Delhi 
 but then Pune is not Delhi.

Pune has its own pace of work, especially as far as infrastructure is concerned. 


Roads are dug up for months without end as repairs and the never-ending road widening work goes on endlessly. 

To cite an example, road widening work on a 100 metre stretch of road from Wakad Chowk to the Hinjewadi Flyover is going on for more than 3 years with no signs of completion in the near future and the road is dug up again and again causing traffic congestion, danger and inconvenience to everyone. 

Road widening (for BRTS) from Aundh to Chinchwad and Hinjewadi (a 10 Km stretch of road) started more than 5 years ago and is progressing at snail’s pace with the end nowhere in sight. 

The “prestigious” Baner Road built for the Commonwealth Youth Games is still incomplete in patches.

We have even forgotten when these Commonwealth Youth Games were held – maybe it was more than 6 years ago. 

Pune does not have a civilian airport and depends on the air force airport for operating civil domestic flights (for international flights you have to go to Mumbai). 


Plans for constructing a civilian international airport were conceived more than 10 years ago but these still remain on paper. 

Meanwhile, in much less time, Hyderabad, Bangalore and Kochi (Cochin) were able to create world-class international airports.

Unlike other cities, Pune is not geared up to take on large infrastructure projects. 

In Pune, things move slowly in quite a laid-back lackadaisical haphazard fashion.

Before embarking on a flight of fancy like a Metro Rail, it is time to do a reality check. 


If you are a Punekar, tell me, in your wildest imagination, do you think it is possible to complete the proposed Pune Metro Railway Project in 5 years? 

Don’t you think it is better to first complete the unfinished work on ongoing infrastructure projects like BRTS and Road Widening and focus in vital issues like improving Water and Electricity Supply instead of indulging in flights of fancy and building castles in the air and wasting resources on unfeasible, unviable, ambitious pipe-dreams like the Pune Metro.

I shudder to think of the scenario if and when construction work starts on the Pune Metro – Debris, Pollution, Obstructions, Dug-up Roads, Disruption of Telephone, Electricity and Water Services due to the digging, Traffic Chaos due to diversions – it will be a terrible nuisance and the inconvenience will be awful, and from past experience of Pune, the work will go forever endlessly till eternity. 


They want to make crisscross metro lines right through the crowded congested city from Kothrud to Kharadi and from Katraj to Chinchwad. 

Tell me, is it practically feasible to easily implement such a mammoth and difficult work on ground in these densely populated areas? 

Just imagine the chaos it will cause. 

And will the Metro Railway really benefit a majority of Punekars and will it actually lead to de-congestion of traffic on roads? 

Has any study been done on this as to how many people will actually use the metro rail on the routes planned and are the routes planned really optimal. 

If you are determined to build a metro in Pune, why not have a “ring route connecting Hinjewadi, Katraj, Kondhwa, Hadapsar, Mundhwa, Kharadi, Wagholi, Talegaon, Hinjewadi with feeder bus services into the city.

Though it is claimed that the Pune Metro will be completed in 5 years, we know from past experience that it may even take more than 25 years 
– and even then the work may not be fully complete.

In Pune, there is a penchant for leaving work incomplete and sometimes it seems that there are vested interests who benefit from these inordinate delays since time overruns result in concomitant cost overruns too.

So let us not bite off more than we can chew. 

Dear Powers-that-be:


Let Pune be as it is. 

No more “modernization” and development  please. 

This so-called “modernization” and development has already caused enough damage.

For example, the season of winter has disappeared in Pune. 

Rainfall has reduced with every passing year. 

Before taking up ambitious ventures, let us tackle the existing problems first (water scarcity, electricity shortage, terrible traffic and pathetic public transport).

Let us not take up more than we can deliver.

Let us not bite off more than we can chew. 

Why embark on ambitious projects like the Pune Metro which may take many years to fructify and may not be of much use in mitigating problems.

Let us deploy our resources on making Pune a better place to live in as it is here and now.

Please let Pune be as it is. 

With each passing day of “modernization” and development Pune is dying.

Do not kill Pune  but please try to revive it. 

If you want a modern cosmopolitan metropolitan city why not build a new satellite city nearby with state-of-the-art facilities, amenities and infrastructure (like airport, transport, roads, metro and what have you) or townships planned in advance. 

Yes, if all these IT Firms had built townships for their employees within their campuses we would not have this huge traffic problem and dense concrete jungles in the city of Pune. 

In Pune, where there is no place left to build infrastructure, the best way to solve the transportation problem is to minimize the need for transportation by building “walk to work townships and satellite self-contained suburbs. 

VIKRAM KARVE
Copyright © Vikram Karve 
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Disclaimer:
All stories in this blog are a work of fiction. Events, Places, Settings and Incidents narrated in the story are a figment of my imagination. The characters do not exist and are purely imaginary. Any resemblance to persons, living or dead, is purely coincidental.

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Friday, January 6, 2012

Travelling In Pune

TRAVELLING IN PUNE
By
VIKRAM KARVE




The best way to travel in Pune is to go nowhere. 


Just sit at home, watch the travel channel on cable TV, travel in your mind’s eye and enjoy yourself vicariously. 


That is if you are lucky to have electricity, and if there is no power supply due to load shedding or a routine maintenance shutdown you can do even more exciting things like meditation, playing patience, or doing nothing (doing nothing makes time pass slowly and prolongs life). 


And if you are a workaholic just stay put at your workplace. 


Sorry for digressing – this piece is about traveling in Pune. 


The roads are dug up, there are diversions, and there is traffic chaos, so think twice before taking out your car, especially during peak hours. 


A friend of mine started off towards my place near Wakad yesterday morning, got stuck in a massive traffic jam, tried to take a short cut, and got lost in the maze, like in the Bhool-Bhulaiya of Lucknow. 


Many a time I have had to drive cross-country, traversing unknown paths, taking adventurous short cuts, to reach the airport or station on time. 


If you’re dying for a drive, head for the nearest highway – it’s easier to get to Mumbai from Hinjewadi than to get to Kharadi, Kalyaninagar, Hadapsar, or Wanowrie. 


And if you are lucky enough to live in the heart of the city or camp, just take out your parasol, put on your walking shoes and walk. 


Walk, don’t drive, is the motto of the day in Pune. 


But if you have made the blunder of shifting to the suburbs, it’s best to go nowhere, and languish away. 


When I was a small boy (in the 1960’s and later in the 1970s too), we used to cycle all over Pune – but I dare not try it today, lest I land up in a Hospital with my bones broken or worse still in Vaikunth or Kailas crushed to pulp. 


There is just no place for the poor cyclist in the murderous traffic and what’s left of the roads. The only place you can cycle is on those cycle lanes on the BRTS Route on Satara Road.


And if you have a motorcycle, or scooter, and have the guts to negotiate through the chaotic traffic, best of luck! 


Otherwise try the PMT bus, or take an auto-rickshaw and tell me all about it!  


There are just too many people traveling all over Pune. 


I don’t know why they don’t build living accommodation for employees in the workplace – that should reduce at least half the traffic traveling to work and back, besides enhancing productivity. 


Just imagine traveling from, say, your home in Kalyaninagar, Kondhwa or Hadapsar all the way to the IT Park in Hinjewadi and back every day. 


What a waste to time, fuel, and emotional energy! 


I am fortunate. I have to go nowhere, so it is easy for me to follow my own dictum – The best way to travel in Pune is to go nowhere




VIKRAM KARVE
Copyright © Vikram Karve 2011
Vikram Karve has asserted his right under the Copyright, Designs and Patents Act 1988 to be identified as the author of this work. 
© vikram karve., all rights reserved.

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About Vikram Karve

A creative person with a zest for life, Vikram Karve is a retired Naval Officer turned full time writer. Educated at IIT Delhi, ITBHU Varanasi, The Lawrence School Lovedale and Bishops School Pune, Vikram has published two books: COCKTAIL a collection of fiction short stories about relationships (2011) and APPETITE FOR A STROLL a book of Foodie Adventures (2008) and is currently working on his novel and a book of vignettes and short fiction. An avid blogger, he has written a number of fiction short stories, creative non-fiction articles on a variety of topics including food, travel, philosophy, academics, technology, management, health, pet parenting, teaching stories and self help in magazines and published a large number of professional research papers in journals and edited in-house journals for many years, before the advent of blogging. Vikram has taught at a University as a Professor for almost 15 years and now teaches as a visiting faculty and devotes most of his time to creative writing. Vikram lives in Pune India with his family and muse - his pet dog Sherry with whom he takes long walks thinking creative thoughts.

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