Showing posts with label administration. Show all posts
Showing posts with label administration. Show all posts

Monday, August 7, 2017

Humor in Uniform – “Porthole” System of Correspondence Management

In today’s digital world – we have paperless correspondence. 

But – there was a time – much before the advent of the internet – when all correpsondence used to be on paper. 

This story pertains to that time – 40 years ago – in the 1970’s. 

HUMOR IN UNIFORM

“PORTHOLE STRATEGY”
How to Deal with Inconvenient Orders
A Fictional Spoof
By
VIKRAM KARVE 

NAVY STYLE “PORTHOLE STRATEGY”

Around 40 years ago – in the 1970’s  we had a maverick Supply Officer (of the erstwhile S&S Branch) on our ship.

Those days – Supply & Secretariat (S&S) Branch Officers were the self-styled “experts” on all Secretarial matters like office correspondence. 

Later the Supply & Secretariat (S&S) Branch was renamed as the Logistics Branch and Supply Officers are now called Logistics Officers.

Why this was done – I do not know – but – the Navy seems to have a penchant for changing names and uniforms.

Getting back to the story – our ship was not air-conditioned.

Yes – our ship was one of the last of the Non-AC ships in the fleet – so this ship had portholes (windows) on the ships side – which we always kept open for fresh air and ventilation.

Also – in the 1970s – there was no internet, no email etc – so all correspondence was on paper by “snail mail” – via the postal service.

If the ship was sailing – which was most often the case – the letters would arrive in “mail bags” – which would chase the ship – and try to catch the ship in the next port-of-call.

Sometimes – it would take a month or so – or even more – for a letter to reach the ship.

One day – as we arrived in a distant port after a long sailing – a mail bag arrived – and among the mail was a letter from Headquarters asking for some inconsequential details – about which everyone in my department seemed clueless.

So – I went to our Supply Officer to seek advice.

“Do you feel the letter is important...?” the Supply Officer asked me.

“No Sir – I don’t think this letter is important – it seems to be a standard duty watch” type letter issued to all ships in which they are asking for some trivial details from all ships about which I am clueless...” I said.

“Is the letter classified...?” he asked.

“No Sir...” I said.

“Then – just throw the letter out of the porthole...” he said.

“What...? Throw this letter out of the porthole into the sea...?” I said, taken aback.

“Yes – throw it out of the bloody porthole. The way we are sailing – they will wait for at least a month or two for a reply – and maybe  they will forget about it – or they may send a reminder. So – it will take at least two months before the reminder arrives on board. Then – if and when a reminder letter comes – you throw that letter out of the porthole too. By the time the next reminder comes – both you and I will transferred be out of this ship – and our successors will figure out what the letter was all about...” the Supply Officer said.

“Aye Aye, Sir...” I said, happily

“Check again – I hope the letter is not classified...?” the Supply Officer asked me.

“No Sir – this letter is not classified...” I said.

“Good...” he said.

“Sir – I have a question...?” I said.

“Go ahead...” he said.

“Sir – what do we do with such inconvenient and inconsequential letters in case they are classified...?” I asked.

“If the letter is classified – then file it and forget about it...” he elaborated, File and Forget (“F&F”)...

I was impressed by the Supply Officer’s Mantra – which encapsulated the gist of  how to handle inconvenient/inconsequential letters:

“If the letter was unclassified  Throw it out of the Porthole

If the letter was classified  File and Forget...”

I did not have the guts to throw the letter out of the porthole into the sea – and  I had my doubts about whether the Supply Officer was being serious  or – was he just pulling my leg.

So – I buried the letter in a file  and I forgot about it.

Luckily – there was no reminder till I was transferred out of the ship 3 months later.

Soon – all ships were air-conditioned – so this “porthole strategy” probably became obsolete.

Also – the S&S Branch was abolished  and – the S&S Branch merged into the Executive Branch (“X”Branch.

So – after “S&S” was absorbed into the “X” Branch  and all “S&S” officers became “X” officers  and  such gems of “secretarial expertise” disappeared.

Of course – a few years after the merger of “X” and “S&S” – some erstwhile S&S officers reached Flag Rank and threatened to take over as CNS and CinC (since they were “Executive Officers” now). 

In order to obviate this possibility – the “powers-that-be” quickly re-created the S&S Branch in a new avatar – and called it the Logistics Branch – but – the new Logistics Branch never had the élan of the erstwhile S&S Branch.

And now – with the advent of internet – and leaps in information technology – the Navy may have stopped all paper correspondence  and the Navy must have become a paperless organisation using e-governance techniques and digital correspondence

I wonder how the “porthole strategy” can be applied to digital correspondence...?

But  I am sure that some Tech-Savvy geniuses must have found a way to do so  and now  “porthole strategy” must be much easier – at the tap of some keyboard keys.


ARMY STYLE “PORTHOLE STRATEGY”

A few years later – I was “posted” to an inter-services organization  dominated by Army Culture.

One day a letter arrived from Army Headquarters.

The gist of the letter was that the “powers-that-be” had taken a “serious view” regarding misuse of “sahayaks” (batmen/orderlies).

The letter stated that “sahayaks” were combat soldiers.

So  “sahayaks” were not to be employed for “demeaning” work and “undignified” tasks.

The letter specified a list of “degrading” tasks for which the use of “sahayaks” was prohibited.

One of the “prohibited tasks” was walking the officer’s dog (dog-walking).

The letter clearly stated that “sahayaks” were not to be tasked with dog-walking the officer’s dog.

Yes  Army Officers were directed that they should not ask their “sahayaks” to take the officer’s dog for a walk.

If an Army Officer asked his “sahayak” to take his pet dog for a walk – then it would tantamount to misuse of the “sahayak”.

Well – that is what the letter said.

The letter was marked for wide circulation – and  some wisecrack in the office had highlighted the point regarding dog-walking and endorsed: “copy to all dog owners”.

That is how a copy of the letter landed up on my table.

I had a pet dog.

But – being a Naval Officer – I personally looked after my own pet dog and took my dog for walks myself – since I did not enjoy the luxury of a “sahayak” like my Army counterparts.

In the evening – when I took my dog out for the customary walk – I expected to see my fellow Army officers walk their dogs – in compliance with the directive to army officers that “sahayaks” were not to be employed as “dog-walkers” for officers’ dogs.

But Lo and Behold – what did I see...?

The dogs were on their walks. 

But – I did not see any Army Officer taking his dog for a walk.

It was business as usual. 

It was the “sahayaks” who were taking their officer’s dogs for a walk.

The Brigadier’s Golden Retriever was on his walk with the Brigadier’s “sahayak”.

The Colonel’s Labrador  the Major’s German Shepherd  even the Captain’s Cocker Spaniel – all the “army dogs” were being taken for a walk by their respective “sahayaks”.

Only the “navy dog” was being taken for a walk by his Master (yours truly).

It seemed that the Army too followed its own version of “porthole strategy” to deal with inconvenient orders – they just ignored the orders.

VIKRAM KARVE
Copyright © Vikram Karve 
1. If you share this post, please give due credit to the author Vikram Karve
2. Please DO NOT PLAGIARIZE. Please DO NOT Cut/Copy/Paste this post
© vikram karve., all rights reserved.

Disclaimer:
1. This story is a fictional spoof, satire, pure fiction, just for fun and humor, no offence is meant to anyone, so take it with a pinch of salt and have a laugh.
2. All Stories in this Blog are a work of fiction. Events, Places, Settings and Incidents narrated in the stories are a figment of my imagination. The characters do not exist and are purely imaginary. Any resemblance to persons, living or dead, is purely coincidental.

Copyright Notice:
No part of this Blog may be reproduced or utilized in any form or by any means, electronic or mechanical including photocopying or by any information storage and retrieval system, without permission in writing from the Blog Author Vikram Karve who holds the copyright.

Copyright © Vikram Karve (all rights reserved)
 

Monday, June 26, 2017

How to Motivate – Military Style

Humor in Uniform 

MILITARY MOTIVATION – In a Nutshell
A Spoof
By
VIKRAM KARVE 

NB: The generic term “Fauj” means Military and includes all the three Armed Forces – Army, Navy and Air Force 

MOTIVATION THEORIES

If you have studied “Management”  you will be aware of various “Motivation Theories” which you can use to “motivate” employees working in the civilian industry/corporate sector/offices.

A few of these  “Employee Motivation Theories”  which I have heard of are listed below:

1. Maslow Hierarchy of Needs Theory

2. ERG Motivation Theory Alderfer

3. McClelland Achievement and Acquired Needs Theory

4. Stacey Adams Equity Theory

5. Herzberg Hygiene Factors and Motivators Theory

6. Vroom Expectancy Motivation Theory

7. Hackman and Oldham Job Characteristics Model

If you surf the internet – you will find a deluge of information of “motivation” and “motivation theories”.

Ostensibly – most people think that these same civilian motivation theories are applicable to the military as well.

That is what was told to me at the numerous “Defence Management” courses I attended from time to time as a part of my “Officership Training”.

However – the motivation style that I observed during my long military career  in the Navy  was totally different from the well-known motivation theories taught in management courses.

In the Military – FEAR is used as the prime motivator

In fact – Military Law and Rules/Regulations have been framed in such a way as to inspire fear in the hearts of those subject to these laws/rules/regulations.

You don’t believe me...?


Most Chapters/Sections of this Act are devoted to discipline, punishments, court-martial etc.

By chance – if any Navy aspirant reads ‘The Navy Act’ – he/she may think twice before signing up.

(To be fair to the Navy – I remember that it was mentioned in our appointment letter that we should obtain a copy of The Navy Act, 1957  and we were advised to read it to familiarize ourselves about the Navy before joining – they had even given details of Law Book Stores where it would be available)

Well – I am not familiar with Army and Air Force Acts/Rules/Regulations – but I can guess – that just like Navy Act/Regulations – these military regulations have been designed to inspire fear – because – probably – the Military believes that: 

“Fear is the Key to Discipline” 

So – FEAR is used as the Key Motivator


“FEAR” MOTIVATION

As we discussed earlier – in the Military – FEAR is used as the ‘Prime Motivator’.

The Rules/Regulations ensure that a military officer is permanently under the fear of “disciplinary action” – from the day he joins the military – till he retires from service and becomes a civilian again.

However – there are other “fears” employed to motivate you at various stages of your military career.

A newly recruited Cadet is “motivated” by the fear of physical punishment.

Any “mistake” committed by a cadet is “rewarded” by various kinds of physical/corporal punishments.

Once a cadet passes out of the academy and becomes an officer – he enjoys a relatively good stress-free life – till he approaches the “promotion zone” for select rank.

As he spends these crucial years of his military career – doing “criteria appointments/courses” – the officer is overcome by “career fear”  

Now – “fear of supersession” becomes the main motivator.

Suppose the officer gets promoted – and remains in the “rat race” – this “fear of supersession” will continue to “motivate” him till such time he finally gets passed over for promotion.

Once an officer is superseded and has been passed over for promotion – the “fear of supersession” is no longer works a “motivator” for him.

Now – after supersession – the superseded officer can be “motivated” by the “fear of transfer” or “posting fear”.

This last “motivator” (“fear of transfer”) can be used effectively to “motivate” the officer till the last day until the officer finally retires from service.


“SELF ACTUALIZED” OFFICERS

Of course – there are some self-actualized “mavericks” who are beyond motivation.

As Cadets – they are willing to undergo any amount of physical hardships.

These tough guys are not afraid of punishments  and they are not bothered about restrictions/relegations. 

So – fear of physical punishment” does not work as a “motivator” for these mavericks. 

Later – as Officers – they don’t care two hoots about promotion and posting.

Yes – I have seen officers who are not bothered about promotion  they are prepared to go anywhere on posting. 

So – “fear of supersession” and “fear of transfer” do not work as “motivators” for these self-actualized officers.

These “fearless” individuals who are beyond “motivation” – they are the truly happy officers who genuinely enjoy every moment of their military life – from their cadet life – right until their retirement.

VIKRAM KARVE
Copyright © Vikram Karve 
1. If you share this post, please give due credit to the author Vikram Karve
2. Please DO NOT PLAGIARIZE. Please DO NOT Cut/Copy/Paste this post
© vikram karve., all rights reserved.

Disclaimer:
1. This story is a spoof, satire, pure fiction, just for fun and humor, no offence is meant to anyone, so take it with a pinch of salt and have a laugh.
2. All Stories in this Blog are a work of fiction. Events, Places, Settings and Incidents narrated in the stories are a figment of my imagination. The characters do not exist and are purely imaginary. Any resemblance to persons, living or dead, is purely coincidental.

Copyright Notice:
No part of this Blog may be reproduced or utilized in any form or by any means, electronic or mechanical including photocopying or by any information storage and retrieval system, without permission in writing from the Blog Author Vikram Karve who holds the copyright.

Copyright © Vikram Karve (all rights reserved)
 

This is a revised re-post of my article “MILITARY MOTIVATION” written by me Vikram Karve one year ago in 2015 and posted by me Vikram Karve at url: http://karvediat.blogspot.in/2015/11/military-motivation-in-nutshell.html and  http://karvediat.blogspot.in/2016/03/humor-in-uniform-military-motivation.html and  http://karvediat.blogspot.in/2016/10/humor-in-uniform-motivation-military.html

Sunday, February 19, 2017

Story of the “Sundial”

THE SUNDIAL
Inspirational Story
By
VIKRAM KARVE

THE STORY OF THE SUNDIAL

Long ago  there was once a King who cared for his populace.

His kingdom was in an undeveloped part of the world – and the people were very backward. 

The King wanted his people to progress. 

So  the King decided to visit the developed part of the world  to see for himself how he could harness the fruits of development for his people.

During his visit to a developed country he saw a sundial. 

Curious  he asked the local people what this strange contraption was.

“A sundial is a device that determines the time of day by the position of the Sun. You can tell the time by looking at the shadow cast by the Sun as it shines on the pointer of a sundial. As the sun moves across the sky  the shadow-edge aligns with different hour-lines. Thus  you can tell the time of the day...” they told him,

The King was fascinated as he witnessed the working of sundial.

The next day – he bought the sundial.

The King took the sundial back to his Kingdom.

He had the sundial installed in the town-square of the city as a gift for his people.

The sundial changed the life of the people in the kingdom. 

They began to differentiate parts of the day.

Thanks to the sundial – the people became time-conscious.

They started to divide up their time and plan their work accordingly.

In short  they became adept at time management  and became more efficient.

The sundial made the people of that kingdom conscious about the concept of time.

Before the advent of the sundial  they knew only about night and day. 

The populace became more punctual, prompt, orderly, reliable and industrious  thereby producing great wealth  and achieving a high standard of living.

The sundial had enabled them to realize the importance of the adroit use of time  which resulted in great prosperity for the people of the kingdom.

One day  the King died.

After giving their King a grand funeral  his devoted subjects gathered together in the town-square to decide how they could pay a fitting tribute to their beloved King.

When they enumerated the King’s achievements  they all thought of the Sundial  which their benevolent King had gifted them long back.

They looked at the magnificent sundial installed in the town-square.

The Sundial symbolized the King’s generosity and love towards his people.

The Sundial which was the main reason for their prosperity and success.

So  as a fitting tribute to their departed king – the citizens decided to build a grand temple with a golden cupola around the Sundial.

Yes – the people unanimously decided to build a fabulous temple  with a beautiful golden dome to adorn the sundial. 

Everyone thought that this magnificent temple adoring the sundial would be a fitting honour to their departed King  since the sundial was the best gift he had given them.

Soon the awe-inspiring temple  with a dazzling golden dome  was built around the sundial.

But  when the magnificent temple was built  and the imposing golden cupola soared above the sundial  the rays of the sun could no longer reach the gnomon of the sundial.

Yes  since the sundial was now completely covered by the magnificent temple with its impressive golden dome  the sun’s rays could not reach the sundial  and the shadow disappeared.

Now the fully covered sundial did not work – since its shadow had vanished

It was the shadow which had told the time to the citizens of the kingdom.

But now  there was no shadow to indicate the time of the day.

Now  since the sundial did not work  the citizens could not discern the time of the day  and so  they started losing their sense of punctuality and promptness.

Deprived of their standard of time  they forgot about the importance of time.

The people forgot about time management. 

Soon  the citizens of the kingdom soon reverted back to their old lazy unpunctual ways.

And  they started adopting their erstwhile disorganized laid-back lifestyle of the pre-sundial days.

It was just a matter of time before their prosperity dissipated away  and the kingdom collapsed.


MORAL OF THE STORY

The metaphor of the Sundial Story is relevant in so many aspects of life.

When you communicate  imagine that the person talking is the sun  and the person listening is the sundial  and the temple represents the barriers to communication. 

In marriage  the seamless relationship between husband (Sun) and wife (Sundial) can be encumbered by “obstructions” like your parents, in-laws, children – or intangibles like – ego – mindsets – attitudes – social mores  or  the baggage of the past.

If you look at our education system  the Teacher (Sun) is not allowed to illuminate the Students (Sundial)  because of the Education System (Obstruction). 

Let me elaborate on this example.

Imagine that the Sun is a Teacher and the Sundial is the Student.

If you allow the Sun (Teacher) to seamlessly illuminate the Sundial (Student)  then the best learning will take place. 

But if you put a barrier or obstruction between the teacher and student (like covering the sundial with a structure of temple and dome)  this can badly impede the learning process. 

This “obstacle” can be the “education system”, the “administrative hierarchy”, the “rules, regulations and red tape”, the “academic environment” in the particular place  anything which is detrimental to seamless teaching and effective learning. 

I have experienced this phenomenon during my teaching days.

I have also experienced this many times in my career  when I was hindered from delivering my best because of barriers – as exemplified by the sundial metaphor.

You can see examples of this “Sundial Phenomenon” everywhere  especially at your workplace  hindering inter-personal relationships  and acting as a barrier to effective communication.

Even within your internal self  there can be taboos, hang-ups, phobias, complexes, values and beliefs  which act as internal “impediments” – and inhibit you from realizing your full potential.

Apart from red tape, rules and regulations  sometimes  things like Rituals, Customs and Traditions, Cultural and Societal Pressures can also be akin to the “cupola dome” between “Sun” and “Sundial” – and hamper your aspirations.

If you observe carefully  you will see this metaphor of the sundial in all aspects of life. 

Indeed this sundial phenomenon is prevalent in all aspects of management – especially relationship management - both in inter-personal and intra-personal relationships. 

Remember the story of the sundial  and think about this phenomenon  and how it will affect seamless communication when you are thinking of outsourcing customer relationship management or consumer care or any process via ITES or BPO.

Sometimes  these “temples” you build to cover your “sundials” – may be well-meaning with good intentions.

It is for you to ensure that you do not build “temples” around “sundials” – you must let the “sun” shine brightly and unhindered on your “sundial”.

And  it is for the powers-that-be to ensure that they do not “build temples” around “sundials”  which act as a barriers to efficiency and progress.

We must let the “sun” shine brightly and unhindered on the “sundial”.

Think about the Sundial Story.

Let the metaphors perambulate in your mind.

Look around  and apply the allegory to your real life  and – try to remove barriers  and let the “sun” shine brightly and unhindered on the “sundial”. 

Yes – let the “sun” shine brightly and unhindered on your “sundial”

VIKRAM KARVE
Copyright © Vikram Karve 
1. If you share this post, please give due credit to the author Vikram Karve
2. Please DO NOT PLAGIARIZE. Please DO NOT Cut/Copy/Paste this post
© vikram karve., all rights reserved.

Disclaimer:
All stories in this blog are a work of fiction. Events, Places, Settings and Incidents narrated in the stories are a figment of my imagination. The characters do not exist and are purely imaginary. Any resemblance to persons, living or dead, is purely coincidental.

Copyright Notice:
No part of this Blog may be reproduced or utilized in any form or by any means, electronic or mechanical including photocopying or by any information storage and retrieval system, without permission in writing from the Blog Author Vikram Karve who holds the copyright.
Copyright © Vikram Karve (All Rights Reserved)

© vikram karve., all rights reserved.